Frequently Asked Questions

Frequently Asked Questions

• Where can I get more information on this promotion?

  Please contact Support, using the LiveChat! Function

• Which products are eligible for this promotion?

  This offer is applicable to purchases of New Qualifying products during the promotion period. To see which products qualify, please refer to clause 3. of the Promotion Terms & Conditions.

• Where can I get more information on this promotion or any other promotions or products in the RICOH range?

  a. You can opt-in to Marketing Communications when you submit your claim
  b. You can follow us on LinkedIn.
  c. You can visit our official pfu-emea.ricoh.com to view the product catalogue and any promotions that may be running.

• What date restrictions apply to this promotion?

  This Offer is valid only for Qualifying Products purchased on or between these dates:

  a. Start date: 01/11/2024

  b. End date: 31/03/2025

• When do I need to claim my free 3 Year Extended Warranty?

  You must submit your claim within 30 days of product purchase.

• When is the deadline to claim?

  30 days from the purchase date shown on your invoice

• Is there a limit on how many RICOH scanners I can claim against?

  You can submit a separate claim for every qualifying RICOH scanner product purchased within the promotional period.

• Who can claim for this promotion?

  Any Person in a Qualifying Country, who has purchased a new Qualifying Product for their own personal or business use, who is not employed or engaged by or otherwise connected to PFU, its Distribution or Reseller Channel, RICOH or any individual professionally connected to the promotion.

• What territories are included in this promotion?

  This Offer is available to Customers who are located in one of the Qualifying Countries listed below, who have purchased a Qualifying Product during the Promotion Period, from a reseller or retailer located in a Qualifying Country listed below:

  Andorra

  Austria

  Bahrain

  Belgium

  Bulgaria

  Channel Islands

  Croatia

  Cyprus

  Czech Republic

  Denmark

  Egypt

  Finland

  France

  Germany

  Gibraltar

  Greece

  Hungary

  Ireland

  Isle of Man

  Italy

  Kuwait

  Liechtenstein

  Luxembourg

  Malta

  Monaco

  Netherlands

  Norway

  Oman

  Poland

  Portugal

  Qatar

  Romania

  San Marino

  Saudi Arabia

  Slovakia

  Slovenia

  South Africa

  Spain

  Sweden

  Switzerland

  United Arab Emirates

  United Kingdom

  Vatican City

• Where do I find the serial number of my product?

  The Serial number is located on the product packaging and on the label on the underside of the product. 

• Successful claim checklist:

  To make a successful claim, you must:

   

  a. Purchase a Qualifying Product from a reseller or retailer in a Qualifying Country

   

  b. Go to the Promotion Landing Page online and enter the requested details on the Claim Form

   

  c. Upload a copy of the invoice for the purchase of the Qualifying Product

   

  d. Read and agree to the Promotion Terms & Conditions and the Privacy Policy

   

  e. Consent to PFU collecting, storing and processing the data submitted with the Claim

   

  f. Meet all the criteria detailed in the Terms & Conditions

   

  g. Submit the Claim at the correct time (within 30 days of purchase)

   

  Note: We recommend you check to ensure our emails are not blocked by email spam filters

• Why was my claim rejected?

  Your Claim must be submitted at the correct time, (no later than 30 days after purchase).

  Claims must be submitted by a Customer who has purchased a Qualifying Product in a Qualifying Country. PFU Partners, retailers, resellers, distributors or participating stockists may not submit Claims on behalf of their customers. The Offer is not transferrable to another person.

  PFU will automatically reject any claim if it finds it has been submitted by a third party, using Personally Identifiable Information (PII) of another party.

  PFU’s Customer Support staff will not enter into discussion with anybody about claims submitted using another person’s Personally Identifiable Information.

  Proof of purchase in the form of an invoice showing the purchase date of the Qualifying Product, must be submitted with the claim using the upload function on the online Claim Form or we will be unable to validate the Claim. If the proof of purchase is more than 1 page, please ensure all pages of the document are scanned and uploaded.

  Any Claims submitted with missing, incorrect, invalid or false information will be rejected and any duplicate Claims will be rejected.

• I submitted a claim during your last promotion, but I didn’t receive anything.

  Sorry but we are unable to process or accept claims made during any previous promotion.